MGM Rewards Representative - Aria

MGM Resorts International; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests, guide them through enrollments, process point redemptions, and answer questions about MGM Rewards across several property systems. You’ll deliver friendly service in a fast-paced entertainment environment.

The starting rate is $17.00 per hour. This role includes free meals in the employee dining room, parking benefits, and opportunities to grow your guest-service skills while helping guests

Qualifications

• Customer service experience preferred.
• Able to work as part of a team in a fast-paced environment.

Responsibilities

• Assist guests with MGM Rewards enrollments and redemptions across programs.
• Track and adjust receipts, issue comps and MGM Rewards points.
• Navigate Patron Management, myVegas, MCP, Opera and other systems.
• Support VIP Services with reservations and promotional events.
• Help guests navigate the MGM Resorts mobile app.
• Run companywide promotional events and promotions.
• Promote GameSense program to guests.

Skills

Customer service

Team player

Education

Must be 21 years of age

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an On Call MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property.

THE STARTING RATE: $17.00 per hour

THE DAY-TO-DAY:

• Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates
• Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits
• Navigate multiple computer systems, including Patron Management, myVegas (where applicable), MCP, Opera, Veridoc, GMP
• Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution
• Assist guests in navigating the mobile app
• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo
• Understand and consistently promote GameSense problem gambling program

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• Prior experience supporting customer service

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930