MGM Rewards Representative - MGM Yonkers

MGM Resorts International; Yonkers (MD); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Professional growth programs

Team-oriented environment

Health, dental, vision insurance

401(k) with company match

Exclusive partner discounts

Free on-site parking

Complimentary employee dining

Job summary

MGM Resorts International in Yonkers, NY seeks a Rewards Representative to be the face of casino guest services, issuing player rating cards and addressing inquiries while ensuring a smooth guest experience.

You will help preferred players with reservations, gather event information, and deliver top-notch service in a dynamic entertainment setting.

Qualifications

• One year or more in hospitality, customer service, hotel or casino roles.
• Clear, professional English communication, both written and verbal.
• Strong problem-solving and guest-service orientation.

Responsibilities

• Deliver outstanding guest service by issuing player rating cards and handling inquiries.
• Support preferred players by anticipating needs and ensuring a seamless visit.
• Manage reservations for preferred players and communicate casino events and offerings.

Skills

Guest services

Customer service

English proficiency

Reservation handling

Job description

Yonkers, New York

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an MGM Rewards Representative, you will be the face of our casino’s guest services, responsible for issuing player rating cards to patrons, addressing their questions, and ensuring a seamless experience in accordance with our company policies and regulations. You’ll have the opportunity to make a significant impact by delivering top-notch service and supporting our guests in every way possible.

THE DAY-TO-DAY :

• Deliver outstanding guest service by providing the ultimate guest experience in assisting patrons with player rating cards, reservations, and inquiries
• Support preferred players by anticipating and catering to the needs of our valued guests, ensuring their visit is exceptional from start to finish
• Assist in managing reservations for our preferred players, ensuring all arrangements are handled efficiently
• Share information regarding events and casino offerings to guests

THE IDEAL CANDIDATE:

• Brings at least one year of prior relevant experience working in hospitality, customer/guest service, hotel, or a casino environment with a demonstrated ability to deliver exceptional guest service

• Communicates clearly and professionally in English, both verbally and in writing, with the ability to confidently handle guest inquiries, concerns, and service recovery situations

• Has strong problem-solving skills and the ability to thoughtfully resolve guest issues, ensuring a seamless and memorable experience

• Understands the importance of personalized service and consistently anticipates guest needs to exceed expectations

• Is knowledgeable about the local area, including attractions and events, and can confidently provide recommendations that enhance the guest experience

THE PERKS & BENEFITS :

• Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
• Thrive in a supportive environment where teamwork and innovation flourish
• Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
• Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
• Enjoy free on-site parking for a convenient start to your day
• Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options

Pay Rate:

The rate for this role is:

$41.79

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.