RevOps Lead: Revenue Systems & Salesforce

Grubhub; Chicago (IL); Hybrid; USD 115,000 - 128,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, vision

Paid time off

Parental leave

Discounted meals

Job summary

Grubhub is seeking a Manager, Revenue Systems to bridge GTM and engineering teams. This hybrid role oversees backlog, user stories, and quarterly planning, ensuring scalable revenue systems including Salesforce Sales Cloud, Pardot, Spiff, Gong, Chili Piper, and AWS Connect.

You will draft BRDs, test plans, and SOPs, lead UAT, and report MBRs with senior leadership. Requires 3–5 years in Salesforce ecosystem, strong analytics, and excellent communication.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
• Deep functional understanding of Salesforce Sales Cloud (lead-to-cash lifecycle, opportunity management, custom objects, and reporting structures).
• Hands-on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions (e.g., AWS Connect).
• Salesforce end-user or administrative experience preferred (Salesforce Certified Administrator or Certified Business Analyst is a major plus).
• Proven track record in Agile/Scrum delivery, JIRA backlog management, end-to-end project management, user story drafting, and managing formal SDLC processes (PMP, CSM, CSPO certification a plus).
• Strong reporting and data analytics capability with experience delivering data-backed Monthly Business Reviews (MBRs) to executive leadership.
• Excellent written and verbal communication skills with a demonstrated ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
• Detail-oriented, organized, self-motivated team player with a passion for creating frictionless end-user experiences and driving system adoption.

Responsibilities

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process to transition the team from reactive ticket-taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into detailed Business Requirement Documents, process flowcharts, and clear user stories with strict acceptance criteria.
• Act as the primary liaison between GTM business stakeholders and technical execution teams, shielding builders from scope creep.
• Lead business analysis, integration requirements, and workflow optimization across core platforms including Salesforce Sales Cloud, Spiff, Pardot, Gong, Chili Piper, and AWS Connect.
• Own the User Acceptance Testing (UAT) lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign-offs, and building centralized SOP documentation repositories.
• Manage complex, large-scale revenue technology projects from inception through end-to-end delivery, ensuring timely status updates, proactive risk management, and transparent stakeholder communication.
• Synthesize platform telemetry, ticket resolution velocity, and usage metrics to deliver executive-level Monthly Business Reviews (MBRs) on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health to ensure high ROI, deep system integration, and reduced contractor dependency across satellite tooling.
• Proactively eliminate productivity leaks in GTM workflows and identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.

Skills

Salesforce

Jira backlog management

Agile/Scrum delivery

Data analytics

Stakeholder management

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

Salesforce Sales Cloud

Pardot

Gong

Chili Piper

AWS Connect

Job description

Grubhub is seeking a Manager, Revenue Systems to bridge GTM and engineering teams. This hybrid role oversees backlog, user stories, and quarterly planning, ensuring scalable revenue systems including Salesforce Sales Cloud, Pardot, Spiff, Gong, Chili Piper, and AWS Connect.

You will draft BRDs, test plans, and SOPs, lead UAT, and report MBRs with senior leadership. Requires 3–5 years in Salesforce ecosystem, strong analytics, and excellent communication.