RevOps Architect: AI-Driven Adoption & Growth

AppFolio

San Diego (CA)

On-site

USD 114,000 - 143,000

Full time

14 days+

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Job summary

AppFolio is seeking an operational strategist and systems thinker to own the Adoption & Value realization across Revenue Operations. The role focuses on scaling customer value through AI workflows, telemetry, and data layers, partnering with marketing, revenue, and product to align on customer needs and drive revenue growth.

Ideal candidates bring 7+ years in Revenue/CS operations in SaaS, deep CRM experience (Salesforce/HubSpot), and fluency in product analytics.

Qualifications

7+ years of experience in Revenue Operations, Customer Success Operations, or Business Operations within SaaS.
Strong understanding of SaaS business models, customer lifecycle management, and CS coverage models.
Hands-on experience with CRM architecture (Salesforce, HubSpot) and CS platforms (Gainsight, Vitally, ChurnZero).
Data fluency and ability to query/interpret product analytics (Amplitude, Mixpanel, SQL, Tableau, or Snowflake).
Experience setting up automated workflows and AI tools (Gong, Zapier) and automated customer journeys.

Responsibilities

Partner with Marketing, Revenue and Product to align on customer needs and deliver seamless end-to-end experiences that drive revenue.
Design and implement portfolio adoption telemetry, integrate usage data into CRM and services systems, and build AI-driven health scoring.
Deploy AI agents in CS platforms to automate QBRs, account summaries, and health check-ins.
Build automated playbooks for segmentation, renewal workflows, and optimize resource allocation across adoption and renewal lifecycle.
Track Services KPIs and deploy predictive churn models using sentiment and usage data to flag at-risk accounts.
Define adoption and expansion triggers to automate account-team workflows and generate ROI reports for QBRs.