Revenue Operations & Adoption Strategist (PropTech AI)

AppFolio; Columbus (OH); Hybrid; USD 114,000 - 143,000; Full time

Job summary

AppFolio is seeking an operational strategist and systems thinker to own Adoption & Value realization across Revenue Operations. You will partner with Marketing, Revenue, and Product to align on customer needs, streamline workflows, and drive a seamless end-to-end customer experience that grows revenue.

The role emphasizes AI-driven health scoring, automated QBR prep, and portfolio-level optimization, with strong emphasis on data fluency and CRM architecture.

Qualifications

• 7+ years of experience in Revenue Operations, Customer Success Operations, or Business Operations within SaaS industries.

Responsibilities

• Partner with Marketing, Revenue, and Product to align on customer needs and deliver end-to-end experiences that drive revenue.
• Build automated playbooks and AI-driven health scoring models for portfolio adoption and renewals.
• Deploy AI agents in CS platforms to automate QBR prep, account summaries, and health check-ins.
• Set up automated workflows and AI tools to support customer journeys and lifecycle workflows.
• Define adoption and expansion triggers to automate account team workflows and generate ROI reports.
• Track key KPIs (NRR/GRR, retention) and flag at-risk accounts for intervention.

Skills

Strategic Thinking

Communication

Planning

AI Mindset

Data Fluency

Attention to Detail

Tools

Gainsight

Vitally

ChurnZero

Amplitude

Mixpanel

SQL

Tableau

Snowflake

Yardi

RealPage

Entrata

Job description

AppFolio is seeking an operational strategist and systems thinker to own Adoption & Value realization across Revenue Operations. You will partner with Marketing, Revenue, and Product to align on customer needs, streamline workflows, and drive a seamless end-to-end customer experience that grows revenue.

The role emphasizes AI-driven health scoring, automated QBR prep, and portfolio-level optimization, with strong emphasis on data fluency and CRM architecture.