Revenue Operations Architect — AI-Driven Adoption & Growth

AppFolio

Chicago (IL)

On-site

USD 114,000 - 143,000

Full time

14 days+

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Job summary

AppFolio is seeking an operational strategist and systems thinker to own Adoption & Value realization across Revenue Operations. You will partner with Marketing, Revenue, and Product to scale customer value through AI workflows, automation, and data layers, beyond traditional business partner reporting.

Lead foundational systems, telemetry, and playbooks for portfolio-wide adoption, renewal lifecycle, and churn mitigation.

Qualifications

7+ years of revenue or customer operations experience in SaaS.
Deep understanding of SaaS business models & CS coverage models.
Hands-on CRM architecture with Salesforce or HubSpot.
Data fluency with product analytics and SQL.
Experience setting up automated workflows and AI tools.
Familiarity with property management workflows is a plus.

Responsibilities

Partner with Marketing, Revenue, and Product to align on customer needs and end-to-end experience.
Build AI-driven health scoring models and telemetry within CRM/Services systems.
Deploy AI agents to automate QBR prep, account summaries, and health check-ins.
Develop automated playbooks for adoption, expansion, and renewal workflows.
Track key KPIs and deploy predictive churn models for early intervention.