AI-Driven Revenue Operations Lead

AppFolio; Dallas (TX); On-site; USD 114,000 - 143,000; Full time

Job summary

AppFolio is seeking an operational strategist and systems thinker to own Adoption & Value realization across Revenue Operations. This role focuses on using AI workflows, automation, and data layers to scale customer value, beyond traditional reporting.

You’ll align cross-functionally, architect telemetry, and deploy predictive workflows to optimize adoption and renewals across portfolios. The ideal candidate partners with Marketing, Revenue, and Product, builds automated playbooks, and leverages

Qualifications

• 7+ years in Revenue Operations, Customer Success Operations, or Business Operations in SaaS.
• Strong SaaS business model and CS coverage knowledge.
• Hands-on CRM architecture and CS platforms experience.
• Data querying and analytics to drive data-informed decisions.
• Experience with automated workflows and AI tools.
• Familiarity with property management workflows or real estate ops is a bonus.

Responsibilities

• Partner with Marketing, Revenue and Product to align customer needs and drive revenue.
• Build automated playbooks and health scoring using AI in CS platforms.
• Deploy AI workflows to automate QBR prep, account summaries, and health checks.
• Monitor KPIs and forecast churn, driving proactive interventions.
• Define adoption triggers and generate ROI reports for portfolio expansion.

Skills

Revenue Operations

Customer Success Operations

Business Operations

SaaS

CRM architecture

Data fluency

AI workflows

Automation

Analytical skills

Tools

Salesforce

HubSpot

Gainsight

Vitally

ChurnZero

Amplitude

Mixpanel

SQL

Tableau

Snowflake

Job description

AppFolio is seeking an operational strategist and systems thinker to own Adoption & Value realization across Revenue Operations. This role focuses on using AI workflows, automation, and data layers to scale customer value, beyond traditional reporting.

You’ll align cross-functionally, architect telemetry, and deploy predictive workflows to optimize adoption and renewals across portfolios. The ideal candidate partners with Marketing, Revenue, and Product, builds automated playbooks, and leverages