Reverse Logistics Operations Manager

Apply now!; Louisville (KY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Ins.

401(k) with company match up to 6%

Paid Time Off including holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement, scholarships, &

Job summary

Arvato in Louisville, Kentucky seeks an experienced Operations Manager to oversee reverse logistics and value-added services, driving daily warehouse operations, inspection, disposition, and SKU transformation for major clients. You will lead supervisors, coordinate with customers, and promote safety, quality, and productivity across the site.

The role emphasizes collaboration with site leadership, customers, and support teams to meet service levels and continuous improvement targets while

Qualifications

• 5+ years of operations leadership experience within a 3PL, warehouse, supply chain, reverse logistics, or value-added services environment.
• Experience leading teams in a multi-client operational environment.
• Experience managing production, quality, inventory control, returns processing, refurbishment, rework, and value-added services activities.
• Workforce management experience, including management of temporary labor in a fast-paced warehouse operation.
• Strong understanding of KPI management, continuous improvement, inventory control, and customer service performance metrics.
• Experience supporting technology, consumer electronics, or high-value product operations preferred.
• Experience with warehouse management systems (WMS), ERP systems, and workforce management tools preferred.

Responsibilities

• Lead daily reverse logistics operations, including returns processing, product inspection, disposition, refurbishment, and value-added services activities.
• Oversee customer-specific programs involving kitting, bundling, relabeling, repackaging, product reconfiguration, and SKU transformation.
• Hire, train, evaluate, coach, and develop supervisors and warehouse associates.
• Serve as a key communication link between operations, customers, and internal stakeholders.
• Coordinate operational activities to ensure customer requirements, service level agreements, and production schedules are achieved.
• Monitor and ensure frontline supervisors accurately account for labor utilization through UKG and other workforce management tools.
• Prepare operational reports and analyze weekly, monthly, and quarterly KPI performance metrics.
• Support Quality Management System (QMS) initiatives, corrective actions, root cause analysis, and continuous improvement efforts.
• Provide leadership and oversight for safety programs, employee engagement initiatives, and operational compliance.
• Manage customer KPIs including turnaround time, inventory accuracy, quality performance, productivity, claims reduction, and service level attainment.
• Lead training and development activities for warehouse associates across all functional areas.
• Provide leadership, coaching, and support to Operations Supervisors to ensure operational goals and customer expectations are met.
• Oversee inventory control processes and support customer audits, cycle counts, and physical inventory activities.
• Identify and implement process improvements that enhance efficiency, quality, productivity, and cost performance.
• Collaborate closely with the Quality Department to ensure compliance with customer requirements and operational standards.

Skills

Operations leadership

Leadership capabilities

KPI management

Continuous improvement

WMS experience

ERP experience

Workforce management

Communication skills

Reverse logistics

Team development

Job description

Arvato in Louisville, Kentucky seeks an experienced Operations Manager to oversee reverse logistics and value-added services, driving daily warehouse operations, inspection, disposition, and SKU transformation for major clients. You will lead supervisors, coordinate with customers, and promote safety, quality, and productivity across the site.

The role emphasizes collaboration with site leadership, customers, and support teams to meet service levels and continuous improvement targets while