Reverse Logistics Lead - SLA-Driven Ops & Client Success

Arvato Direct Services Potsdam GmbH; Louisville (KY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company match

Paid time off

Flexible Spending Accounts

Employee assistance

Job summary

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. We seek a Reverse Logistics Manager in Louisville to oversee a client service team and ensure SLA performance while maintaining strong client relationships.

You will manage daily operations, coordinate with internal stakeholders, and drive reporting for invoicing and forecasting. Strong leadership, analytical skills, and experience in a supply chain setting are essential.

Qualifications

• Minimum five years Customer Service Management/Account Management experience.
• Experience in a demanding, problem solving oriented environment.
• Strong analytical skills and ability to prioritize.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring motivation and coaching to deliver high quality service.
• Develop and maintain strong communication with clients, acting as liaison between client expectations and operational output to meet or exceed SLAs.
• Manage operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain internal relationships with key decision makers across departments to align on client needs and goals.
• Review SOWs, monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Skills

Analytical skills

Advanced Excel

Problem solving

Assertive

Education

B.A. or B.S. degree or equivalent

Tools

SAP

Job description

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. We seek a Reverse Logistics Manager in Louisville to oversee a client service team and ensure SLA performance while maintaining strong client relationships.

You will manage daily operations, coordinate with internal stakeholders, and drive reporting for invoicing and forecasting. Strong leadership, analytical skills, and experience in a supply chain setting are essential.