Reverse Logistics Manager

Arvato; Minor Lane Heights (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Flexible spending accounts

Employee development programs

Job summary

Arvato is a leading global 3PL provider focused on supply chain management and e-commerce. As Reverse Logistics Manager, you will oversee a team responsible for meeting SLAs, manage daily operations, and maintain strong client and internal stakeholder relationships to drive client satisfaction.

You will lead hiring, training and evaluation, and manage client communications, performance reporting, and internal collaboration to align with business goals and customer expectations.

Qualifications

• B.A./B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience.
• Must be able to work in a demanding, problem solving oriented environment.
• Must be assertive, analytical and able to establish priorities.
• Customer Service Management/Account Management/Reverse Logistics experience working in a Supply Chain environment preferred.
• Advanced Excel skill preferred.
• Good working knowledge of SAP preferred.
• Strong analytical skills preferred.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring motivation, recognition and coaching for high quality service.
• Develop and maintain strong communication and working relationships with clients, acting as liaison between client expectations and operations to meet or exceed SLAs.
• Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain well-coordinated internal relationships with key decision makers across the organization, ensuring alignment on client needs and business goals.
• Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Skills

Customer service management

Team leadership

SLA management

Analytical skills

Problem solving

Education

B.A. or B.S. degree or equivalent

Tools

Excel (Advanced)

SAP knowledge

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Reverse Logistics Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

Overall Responsibilities:

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliverhigh qualityservice.
• Develop andmaintainstrong communicationand working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs.
• Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish andmaintainwell-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals.
• Review Customer Statements of Work (SOWs),monitordaily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Qualifications

• B.A. or B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience
• Must be able to work indemanding, problem solving orientated environment.
• Must be assertive,analyticaland able toestablishpriorities.
• Customer Service Management/Account Management/Reverse Logistics experienceworking inaSupply Chainenvironment preferred.
• Advanced Excelskill preferred.
• Good working knowledge of SAP preferred.
• Stronganalyticalskills preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.