Revenue Systems CRM Admin — Salesforce & HubSpot (Remote)

Appsierra Group; American Samoa; Remote; USD 73,000 - 166,000; Full time

Job summary

Appsierra Group is seeking an experienced CRM administrator to join a remote contract role focused on Salesforce, HubSpot, or Dynamics 365 with hands-on revenue systems analysis. You will audit configurations, reconcile data, and document governance while shaping policies for cross‑system impact.

The role emphasizes operating in SaaS environments with regulated revenue processes. Strong documentation and English communication are essential, and prior AI experience is not required.

Qualifications

• 4–6 years of hands-on CRM administration or implementation experience.
• Led CRM implementations, migrations, consolidations, roll-outs, or significant system build-outs.
• Strong hands-on configuration experience with fields, flows, validation rules, objects, permissions, and related CRM functionality.
• Practical experience working with at least two connected revenue or operational systems, such as billing, subscription management, CPQ, ticketing, project tracking, or integration middleware.
• Working knowledge of data-layer concepts and tools, including SQL, APIs, system data models, and cross-system data reconciliation.
• Experience operating in SaaS environments, particularly those involving regulated industries, multiple products, or complex revenue processes.
• Strong understanding of data accuracy, reporting integrity, CRM governance, and operational dependencies between systems.
• Excellent professional English communication skills, with the ability to clearly document technical reasoning and operational policy decisions.

Responsibilities

• Audit CRM and connected revenue systems for conflicting rules, outdated policies, duplicate records, inconsistent configurations, and other operational issues.
• Analyze competing business rules and determine which policies should take precedence, documenting the reasoning behind each decision.
• Develop precise operational guidance for handling complex and ambiguous SaaS data and CRM scenarios.
• Review and reconcile underlying data to establish the intended state across connected platforms.
• Document recommended system and process changes, including areas intentionally left unchanged and the rationale for those decisions.
• Assess how CRM changes may affect connected systems such as billing, subscription management, CPQ, ticketing, project management, and integration platforms.
• Identify opportunities to improve CRM architecture, system configuration, governance, and long‑term operational sustainability.
• Apply practical judgment when dealing with incomplete documentation, conflicting requirements, and exceptions within revenue processes.

Skills

CRM administration

Data reconciliation

Systems governance

Cross-system analysis

SQL & APIs familiarity

English communication

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Job description

Appsierra Group is seeking an experienced CRM administrator to join a remote contract role focused on Salesforce, HubSpot, or Dynamics 365 with hands-on revenue systems analysis. You will audit configurations, reconcile data, and document governance while shaping policies for cross‑system impact.

The role emphasizes operating in SaaS environments with regulated revenue processes. Strong documentation and English communication are essential, and prior AI experience is not required.