Remote SaaS RevOps & CRM Systems Specialist

Appsierra Group; American Samoa; On-site; USD 94,000 - 187,000; Full time

Job summary

Appsierra Group seeks a Revenue Operations & CRM Systems Specialist for a contract, fully remote role. You will own CRM and connected revenue workflows, analyze interdependent systems, and document how to handle complex operational scenarios.

You’ll train teams, improve AI-focused processes, and ensure data accuracy across CRM, billing, and ticketing. The role emphasizes practical judgment and clear written guidance for both technical and non-technical stakeholders.

Qualifications

• 5–10 years of hands-on revenue operations or SaaS implementations.
• Experience configuring CRM fields, workflows, permissions, and rules.
• Experience with multiple revenue-adjacent SaaS systems (billing, CPQ, ticketing, support).

Responsibilities

• Analyze CRM, billing, ticketing, and revenue data to find gaps between processes and system config.
• Document policy conflicts and outdated automations.
• Develop operational guidance for complex scenarios across the SaaS revenue stack.
• Evaluate data quality and reporting to ensure operational consistency.
• Explain rationale for changes and why other areas stay unchanged.
• Assess downstream effects when updating one system.
• Consider broad impact across interconnected tools.
• Produce clear documentation for technical and non-technical stakeholders.

Skills

Revenue Operations

SaaS Systems

CRM Configuration

Data Integrity

Operational Analysis

Job description

Appsierra Group seeks a Revenue Operations & CRM Systems Specialist for a contract, fully remote role. You will own CRM and connected revenue workflows, analyze interdependent systems, and document how to handle complex operational scenarios.

You’ll train teams, improve AI-focused processes, and ensure data accuracy across CRM, billing, and ticketing. The role emphasizes practical judgment and clear written guidance for both technical and non-technical stakeholders.