Revenue Ops Director, CS & Solutions COE (Hybrid)

Workday; Boulder (CO); Hybrid; USD 176,000 - 264,000; Full time

Job summary

Workday is seeking a Revenue Operations Director for the Customer Success & Solutions COE to serve as the strategic operating partner and drive cross-COE planning and execution at scale. You will align practices with Geo field teams, facilitate priority roadmaps, and lead initiatives across CS, VM, Solution Consulting and EA.

You will report to the Senior Director of Revenue Operations, AI & Function Operations and act as the operational right-hand to the SVP, COE.

Qualifications

• 8+ years SaaS experience scaling strategy across customer-facing functions.
• Experience coordinating workload, coaching, and developing team members.
• Experience leading across matrixed structures and driving executive change management.
• Deep expertise spanning presales and post-sales operational domains.

Responsibilities

• Unify Operating Rhythm: establish shared planning, business reviews, and consolidated reporting across CS, VM, and SC/EA.
• Own the cross-COE priority roadmap, ensuring pillars tackle mission-critical business challenges efficiently.
• Co-author ownership, handoffs, and escalation boundaries across COE and field functions.
• Coordinate with analytics peers to deliver globally utilized planning models and liaise to the SVP, COE.
• Ensure metrics and analytics assets, reporting cadence, and global performance across pillars.
• Run cross-COE projects from start to finish in support of SVP, COE priorities.
• Build a cohesive strategic narrative across pillars, backed by data and external/internal perspectives.

Skills

Strategic Execution

Cross-Functional Operations

Planning & Analysis

Stakeholder Leadership

People Management

Job description

Workday is seeking a Revenue Operations Director for the Customer Success & Solutions COE to serve as the strategic operating partner and drive cross-COE planning and execution at scale. You will align practices with Geo field teams, facilitate priority roadmaps, and lead initiatives across CS, VM, Solution Consulting and EA.

You will report to the Senior Director of Revenue Operations, AI & Function Operations and act as the operational right-hand to the SVP, COE.