Revenue Operations Lead — CRM & Q2C Optimization

Avalara, Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Bonus eligible

Private medical insurance

Paid time off

Job summary

Avalara, Inc. is seeking a Senior Manager, Revenue Operations to lead CRM optimization, Q2C improvements, and system enhancements. The role partners with Revenue Strategy to drive cross-functional projects and data-driven decisions in a SaaS environment.

The ideal candidate brings deep Salesforce expertise, strong Q2C knowledge, and a track record of scalable operational improvements across global teams. Collaboration with IT, Sales, and Finance is essential.

Qualifications

• 5+ years in Revenue Operations, Sales Operations, or Business Systems; 2+ years in leadership.
• Deep Salesforce administration and CPQ experience; ERP/billing integrations.
• Proven success leading system enhancements and process improvements.
• Strong understanding of Q2C processes, sales lifecycle, and SaaS revenue models.
• Excellent communication and collaboration across Sales, Finance, IT, and Marketing.
• Experience leading cross-functional initiatives without owning KPIs.

Responsibilities

• Own the CRM vision and roadmap (Salesforce & CPQ) for efficiency and scalability.
• Design, prioritize, and deliver system enhancements and integrations with GTM strategies.
• Improve CRM architecture, data quality, and user adoption across global teams.
• Evaluate end-to-end Q2C lifecycle to enhance speed, accuracy, and visibility.
• Lead process improvements to reduce manual effort and improve data flow between Salesforce, CPQ, billing, and ERP.
• Support integrations enabling seamless handoffs between GTM, Finance, and Customer Success.
• Partner with Revenue Strategy to enable analytics and operational playbooks.
• Identify AI and automation opportunities to improve forecasting and decision support.

Skills

Salesforce admin

Salesforce CPQ

CRM optimization

Q2C processes

AI in sales

Tools

Jira

Confluence

Job description

Avalara, Inc. is seeking a Senior Manager, Revenue Operations to lead CRM optimization, Q2C improvements, and system enhancements. The role partners with Revenue Strategy to drive cross-functional projects and data-driven decisions in a SaaS environment.

The ideal candidate brings deep Salesforce expertise, strong Q2C knowledge, and a track record of scalable operational improvements across global teams. Collaboration with IT, Sales, and Finance is essential.