Revenue Operations Director - Club Automation & Billing

The Thoreau Club; Concord (MA); On-site; USD 110,000 - 125,000; Full time

Job summary

The Thoreau Club in Concord, MA is seeking a Director of Revenue Operations to lead strategy, processes, and systems for revenue across all clubs. You will oversee enrollment, billing, collections, and month-end close, training Membership Administrators to align with shared standards.

As the corporate system expert for Club Automation, you will drive data integrity, generate actionable insights, and coordinate with clubs and departments to reduce friction and ensure consistent revenue

Qualifications

• 5+ years of experience in revenue accounting, revenue operations, or finance.
• Hospitality or sports industry experience preferred.
• Strong knowledge of revenue accounting, including deferred revenue, receivables, and month-end reconciliation.
• Hands-on experience administering a club or membership management system, Club Automation preferred.
• Experience overseeing collections and resolving escalated payment disputes.
• Ability to lead, train, and support staff across multiple locations.
• Strong attention to detail and data accuracy.
• Comfort working with automation and integration tools.

Responsibilities

• Own the Club Automation system for all clubs as the top-level resource for support and functionality.
• Serve as the main contact with Club Automation customer success, managing escalated issues through to resolution.
• Set system-wide configuration standards that Membership Administrators apply locally.
• Escalation point for Membership Administrators on system issues across clubs.
• Maintain data integrity across Club Automation and connected systems, including integrations.
• Oversee the Membership Administrator at each location, providing training on systems and accounting processes.
• Set shared processes, SOPs, and standards across clubs.
• Manage Club Automation training for club management and system proficiency.
• Oversee daily revenue batches posted by each club and ensure accuracy.
• Maintain revenue allocations across clubs, departments, and accounts.
• Reconcile receivables and liability accounts at corporate level.
• Review deferred revenue reconciliation as part of month-end close.
• Monitor receivables and collections using weekly AR reports.

Skills

Revenue accounting

Leadership

Finance systems

Data analysis

Interdepartmental collaboration

Education

Bachelor's degree in Accounting/Finance

Tools

Club Automation

ERP systems

Job description

The Thoreau Club in Concord, MA is seeking a Director of Revenue Operations to lead strategy, processes, and systems for revenue across all clubs. You will oversee enrollment, billing, collections, and month-end close, training Membership Administrators to align with shared standards.

As the corporate system expert for Club Automation, you will drive data integrity, generate actionable insights, and coordinate with clubs and departments to reduce friction and ensure consistent revenue