Director of Revenue Operations

The Thoreau Club; Concord (MA); Sur place; USD 110 000 - 125 000; Plein temps

Résumé du poste

The Thoreau Club in Concord, MA is seeking a Director of Revenue Operations to lead strategy, processes, and systems for revenue across all clubs. You will oversee enrollment, billing, collections, and month-end close, training Membership Administrators to align with shared standards.

As the corporate system expert for Club Automation, you will drive data integrity, generate actionable insights, and coordinate with clubs and departments to reduce friction and ensure consistent revenue

Qualifications

• 5+ years of experience in revenue accounting, revenue operations, or finance.
• Hospitality or sports industry experience preferred.
• Strong knowledge of revenue accounting, including deferred revenue, receivables, and month-end reconciliation.
• Hands-on experience administering a club or membership management system, Club Automation preferred.
• Experience overseeing collections and resolving escalated payment disputes.
• Ability to lead, train, and support staff across multiple locations.
• Strong attention to detail and data accuracy.
• Comfort working with automation and integration tools.

Responsabilités

• Own the Club Automation system for all clubs as the top-level resource for support and functionality.
• Serve as the main contact with Club Automation customer success, managing escalated issues through to resolution.
• Set system-wide configuration standards that Membership Administrators apply locally.
• Escalation point for Membership Administrators on system issues across clubs.
• Maintain data integrity across Club Automation and connected systems, including integrations.
• Oversee the Membership Administrator at each location, providing training on systems and accounting processes.
• Set shared processes, SOPs, and standards across clubs.
• Manage Club Automation training for club management and system proficiency.
• Oversee daily revenue batches posted by each club and ensure accuracy.
• Maintain revenue allocations across clubs, departments, and accounts.
• Reconcile receivables and liability accounts at corporate level.
• Review deferred revenue reconciliation as part of month-end close.
• Monitor receivables and collections using weekly AR reports.

Connaissances

Revenue accounting

Leadership

Finance systems

Data analysis

Interdepartmental collaboration

Formation

Bachelor's degree in Accounting/Finance

Outils

Club Automation

ERP systems

Description du poste

• Location 275 FOREST RIDGE RD,Concord, MA, 01742-3830,United States
• Base Pay $110,000.00 - $125,000.00 / Year
• Job Category Accounting, Revenue
• Industry Health and Fitness, Private Equity
• Employee Type CAT1: Exempt (FT)

Description

Job Purpose

The Director of Revenue Operations is a corporate-level leader responsible for the strategy, processes, and systems that drive revenue across all clubs. The role sets the standards for the full member lifecycle, from enrollment and membership changes through billing and collections, and measures performance at each stage. Day-to-day execution sits with the Membership Administrator at each club, whom the Director trains, supports, and holds to shared standards.

The Director owns revenue allocation across clubs, departments, and accounts, and reviews the club-level batch, deferred revenue, and receivables work as part of the month-end close. As the corporate system expert for Club Automation, the Director is the top escalation point for clubs and the vendor, and ensures connected systems work together without data silos or redundant tools. With visibility across clubs and departments, the Director identifies and resolves friction points, turns revenue and membership data into insights that guide leadership decisions, and keeps clubs aligned on shared processes.

Core Responsibilities

• Own the Club Automation system for all clubs as the top-level resource for support and functionality.
• Serve as the main contact with the Club Automation customer success representative, taking escalated issues from the clubs and managing support cases through to resolution.
• Set system-wide configuration standards that the club’s Membership Administrators apply locally.
• Serve as the escalation point for Membership Administrators on system issues they cannot resolve at the club.
• Maintain data integrity across Club Automation and connected systems, including integrations between platforms.
• Oversee the Membership Administrator at each location, providing training and guidance on systems and accounting processes.
• Set the shared processes, SOPs, and standards that Membership Administrators follow across clubs.
• Manage Club Automation training for club management, keeping managers proficient in the system's processes and functionality.

Revenue Accounting

• Oversee completion and accuracy of the daily accounting batches posted by each club.
• Maintain accurate revenue allocations across clubs, departments, and accounts.
• Reconcile receivables and liability accounts at the corporate level.
• Review each club's deferred revenue reconciliation as part of the month-end close.
• Monitor receivables and collection performance across all clubs, using the weekly AR reports from Membership Administrators.
• Serve as the escalation point for complex member disputes and collection issues.

Reporting & Analysis

• Assist the executive team with company-wide financial reporting and analysis

Professional and Technical Knowledge

• 5+ years of experience in revenue accounting, revenue operations, or finance, including at least 3 years in a leadership or systems administration role.
• Experience in the hospitality or sports industry preferred but not required
• Strong knowledge of revenue accounting, including deferred revenue, receivables, and month-end reconciliation.
• Hands‑on experience administering a club or membership management system, preferably Club Automation, preferred but not required.
• Experience overseeing collections and resolving escalated payment disputes.
• Ability to lead, train, and support staff across multiple locations.
• Strong attention to detail and commitment to data accuracy.
• Comfort working with automation and integration tools.