Revenue Operations Architect - AI-Driven Growth & Retention

Tulip Interfaces; Somerville (MA); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Company equity

Health, Dental, Vision benefits

Unlimited vacation policy

Learning & Development program

Fitness subsidies

Job summary

A leading AI-native operations firm located in Somerville, MA, is seeking a Customer Data Architect to own data models and system architecture. This strategic role involves building AI-driven insights to minimize churn and maximize revenue. The ideal candidate should have over 5 years of experience in CS Ops within a B2B SaaS environment, strong skills in SQL and Excel, and a keen understanding of AI applications in customer retention. Benefits include competitive pay, flexible work schedule, and a supportive team culture.

Qualifications

• 5+ years in CS Ops, RevOps, or Strategic Analytics.
• Ability to drive system changes in Customer Health Scores.
• Experience deploying AI for post-sales processes.
• Expert-level SQL and advanced knowledge in Salesforce.

Responsibilities

• Build AI models to identify at-risk customers.
• Develop models for cross-sell/upsell opportunities.
• Architect Health Score 2.0 with clean data.
• Analyze Services impact on retention.

Skills

Strategic Experience

Structural Mastery

AI & Predictive Proficiency

The Technical Stack: Advanced Modeling

Strategic Projects

Education

Bachelor degree in relevant field

MBA preferred

Tools

Advanced SQL

Excel/Sheets

Sigma

Tableau

Power BI

Salesforce

Planhat

Job description

A leading AI-native operations firm located in Somerville, MA, is seeking a Customer Data Architect to own data models and system architecture. This strategic role involves building AI-driven insights to minimize churn and maximize revenue. The ideal candidate should have over 5 years of experience in CS Ops within a B2B SaaS environment, strong skills in SQL and Excel, and a keen understanding of AI applications in customer retention. Benefits include competitive pay, flexible work schedule, and a supportive team culture.