Revenue Operations Analyst

Century Support Services, LLC; Idaho; On-site; USD 70,000 - 112,000; Full time

Benefits offered by this job

401K plan with 100% matching

Generous PTO package

100% Premiums paid on Basic Life insurance

Job summary

Century Support Services, LLC is seeking a Revenue Operations Analyst to provide data and analytical support for the Sales and Revenue Strategy teams. This role involves analyzing performance metrics, developing dashboards, and offering actionable insights to leadership.

The ideal candidate will have strong data analysis skills, be experienced with contact center platforms, and have a track record in performance monitoring. The position offers a competitive salary and comprehensive benefits, including a 401K plan and health coverage starting day one.

Qualifications

• Strong documentation and communication skills to present to leadership.
• Experience with Business Intelligence tools such as Tableau or Power BI.
• Ability to track conversion and stage progression.

Responsibilities

• Coordinate with the VP of Sales on lead source allocation.
• Analyze staffing models and performance trends.
• Build and report on KPI dashboards.

Skills

Data analysis skills

Dashboard building

Sales forecasting

Documentation skills

Comfort with contact center platforms

Education

2-4 years of similar experience

Tools

NICE CXone

Tableau

Power BI

Job description

Salary Range: $70,000.00 To $112,000.00 Annually

JOB TITLE: Revenue Operations Analyst

REPORTING RELATIONSHIP: Vice President of Sales and Revenue Strategy

FLSA STATUS: Salary - Exempt

Job Summary

The Revenue Operations Analyst provides data, reporting, and analytical support for Sales and Revenue Strategy leadership by gathering data, analyzing performance, and developing dashboards and reports that provide visibility into vendor performance, lead quality, and internal sales performance. This individual contributor role supports leadership decision-making by delivering timely, accurate, and actionable information. The role reports to the Vice President of Sales and Revenue Strategy.

This hands-on, analytical role is responsible for pulling and reconciling data, producing reporting that supports business decisions, and analyzing lead data for the internal sales team. The Revenue Operations Analyst monitors lead flow, evaluates lead source quality, and provides recommendations to the Business Development team and Sales management regarding lead source performance.

Duties and Responsibilities

Specific duties include:

• Coordinate with the VP of Sales and Revenue Strategy on lead source allocation and ROI-driven program prioritization.
• Provide data and reporting support for lead routing in NICE CXone /InContact across inbound, pre-qualification, and sales floor paths.
• Track and report on the credit pull process for pre-qualification, including handoffs to internal sales.
• Analyze staffing models and performance trends to support capacity planning.
• Track and report on SLA performance for offshore sales teams, including volume targets, connection rates, transfer quality, and timeliness, while highlighting trends, risks, and improvement opportunities.
• Partner with internal sales leadership and offshore sales team management toidentify, elevate and document operational issues in a timely manner.
• Maintain suppression-list and DNC reporting and ensure proper audit trails.
• Build, own, and report on KPI dashboards, including contact volume, connection rate, lead transfer conversion, quality scores, and cost per qualified lead, and partner with the BI team to generate reporting when necessary.
• Provide pipeline and forecasting support by maintaining pipeline reporting, tracking conversion and stage progression, and supplying the Vice President of Sales and Revenue Strategy and Director of Business Development with timely forecast inputs and variance analysis.

Knowledge and Essential Skills

The ideal candidate is highly organized, detail-oriented, and motivated by work that improves operational visibility, decision-making, and team performance.

Required

• Comfortable with NICE CXone/InContact or similar contact center platforms.
• Strong data analysis skills; able to build dashboards and track KPIs.
• Comfortable with pipeline reporting and sales forecasting — tracking conversion and stage progression and preparing forecast inputs and variance analysis.
• Strong documentation and communication skills; able to document processes and present to leadership.
• Comfortable building from scratch with some ambiguity.
• Experience with Business Intelligence tools such as Tableau or Power BI.

Preferred

• Familiarity with lead scoring or pre-qualification methodologies.
• Basic SQL or the ability to pull your own reports.
• Experience with additional contact center platforms such as NICE Enlighten or Avaya.

Education and/or Work Experience

Required

• 2-4 years of similar experience
• Track record of monitoring and reporting on SLA performance.

Preferred

• Experience with offshore or nearshore BPO partners.
• Debt settlement, collections, or financial services background.
• Experience scaling a program from pilot to production.
• Competitive compensation package
• Career development & growth opportunities through performance and career pathing
• 100% Premiums paid on Basic Life insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Affordable Medical, Dental, and Vision coverage that begins on the first day of employment with generous contribution
• Optional Supplemental Insurance for Life Insurance, Critical Illness, and Accident
• Employee Recognition Programs – Standing Ovation, Voice of Support, and Time in Service Bonus
• 401K plan with 100% matching up to 4% and immediately vested
• No cost Employee Assistance Program and Travel Assistance
• Generous PTO package that starts on day 1 and increases after 1st year
• Commitment to employee communication through employee suggestions and engagement surveys
• Experienced leadership team with decades of industry experience
• Great team members who want you to succeed!