Revenue Cycle Training & Process Improvement Associate I

Northwell; Danbury (CT); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k)

Wellness Programs

Team Discounts

Job summary

Nuvance Health in Danbury, CT seeks a Revenue Cycle Educator and Process Improvement Associate to operationalize education programs and align resources with strategic focus areas across the health system's Revenue Cycle. You will plan and lead training initiatives, monitor quality metrics, and develop targeted staff development opportunities.

The role also covers testing for new applications and coordinating PI projects.

Qualifications

• Education: Associate’s degree required in business, healthcare management, education, or related field and minimum of three years job‑related experience.
• Required: MS Word and Excel. At least 3 years of training/education experience.
• Minimum Experience: three years
• Desired: Bachelor's Degree preferred. Medical billing, registration and a health care background desired.

Responsibilities

• Develops, organizes, and implements a Revenue Cycle training program for new hire orientation, staff development, and on-the-job training across Revenue Cycle functions.
• Delivers and monitors department onboarding program. Provides documented feedback to department managers on new-hire progress.
• Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in all Revenue Cycle functions and other areas identified as necessary.
• Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
• Creates training tools and staff assessment materials necessary for all Revenue Cycle components and keeps apprised of industry standards and KPIs.
• Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.
• Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings. Ensures staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes—whether internally or within the industry at large—affecting their job functions.
• Provides one‑on‑one targeted training in response to performance deficiencies and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
• Recognizes training opportunities and actively participates in improvement plans; works with vendors to successfully implement new enhancements and products.
• Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
• Regularly reviews pre‑registration, registrations, and third‑party and patient bills for completion and accuracy; ensures patient demographic and insurance data, for instance, is entered correctly into the data system and are available to the appropriate users/departments.
• Assists Education Manager in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
• Keeps Education Manager informed of all quality assurance/training activities through weekly, monthly, and quarterly reports. Coordinates and conducts performance improvement (PI) projects within Nuvance Health.
• Responsible for testing new service, new technology, new applications and integration.
• Creates written training documentation and manuals for new applications along with department implementation processes. Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Skills

MS Word

Excel

Education

Associate’s degree in business/healthcare/education

Bachelor’s degree preferred

Job description

Nuvance Health in Danbury, CT seeks a Revenue Cycle Educator and Process Improvement Associate to operationalize education programs and align resources with strategic focus areas across the health system's Revenue Cycle. You will plan and lead training initiatives, monitor quality metrics, and develop targeted staff development opportunities.

The role also covers testing for new applications and coordinating PI projects.