Revenue Cycle Manager - Long-Term Care

Genesis; Daniels (WV); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Variable compensation plans

Tuition, Travel, and Wireless Service 

Employee Assistance Program to support

Employee Foundation to financially aid

Health, Dental, Vision, Company-paid 1

401K, Paid Time Off

Free 24/7 virtual health care for you/

On-Demand Pay Program

Pet Insurance

Term and Whole Life Insurance

Short-term Disability

Hospital Indemnity

Personal Accident

Critical Illness

Cancer Coverage

Job summary

Genesis in Daniels, WV is seeking a skilled Business Office Manager to oversee end-to-end revenue cycle activities from pre-admission to discharge. You will lead a business office team, optimize cash collections, and ensure compliance with state, federal, and corporate guidelines within a long-term care setting.

Key responsibilities include collaborating across Admissions, Clinical Reimbursement, and Social Services, conducting financial interviews, and driving performance metrics.

Qualifications

• A high school diploma or equivalent is required.
• A degree or post-secondary education or additional coursework in accounting or finance is preferred.
• At least five years of experience in billing and collections is required - experience in billing and collections in a long-term care setting is preferred.
• A strong understanding of RCM systems, processes, and performance metrics.
• A collaborative mindset with the ability to lead and develop a business office team.
• Confidence and professionalism in working with residents, families, and center leaders.

Responsibilities

• Lead day-to-day revenue operations including census management, billing, collections, adjustments, and Medicaid tracking.
• Collaborate across departments including Admissions, Clinical Reimbursement, and Social Services to ensure accurate and timely patient account management.
• Act as a financial liaison during the resident journey — from conducting financial interviews during admission to assisting with discharge obligations.
• Support compliance with state, federal, and corporate guidelines — including cash handling procedures and segregation of duties.
• Use your expertise in revenue cycle performance metrics (bad debt, cash collections %, AR aging, and DSO) to identify challenges and develop sustainable, action-oriented solutions.
• Partner with Market RCM leaders to align with broader business office initiatives and access tools and support as needed.

Skills

Revenue cycle management

Billing and collections

Team leadership

Cross-functional collaboration

Financial interviews

Education

High school diploma or equivalent

Accounting or finance coursework

Tools

RCM systems

Job description

Genesis in Daniels, WV is seeking a skilled Business Office Manager to oversee end-to-end revenue cycle activities from pre-admission to discharge. You will lead a business office team, optimize cash collections, and ensure compliance with state, federal, and corporate guidelines within a long-term care setting.

Key responsibilities include collaborating across Admissions, Clinical Reimbursement, and Social Services, conducting financial interviews, and driving performance metrics.