Front Desk Agent

Incore Residential; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Incore Residential is seeking a friendly and professional Front Desk Agent in the Town of Florida, New York. This role involves greeting guests, managing check-ins and check-outs, and providing excellent customer service.

The ideal candidate should have previous hospitality experience, strong communication skills, and a positive attitude. Flexibility in working hours, including weekends and holidays, is required, ensuring a welcoming experience for all guests.

Qualifications

• Previous hotel, front desk, customer service, or hospitality experience preferred.
• Friendly, professional, and guest-focused attitude.
• Ability to handle cash and payment transactions accurately.

Responsibilities

• Welcoming guests with a positive attitude.
• Managing check-ins, check-outs, and reservations.
• Answering guest questions about hotel services and local attractions.

Skills

Customer service

Communication skills

Multitasking

Basic computer skills

Job description

We are looking for a friendly, professional Front Desk Agent to join our team. This position is responsible for greeting guests, checking guests in and out, answering phones, making reservations, handling guest requests, and providing excellent customer service throughout each guest’s stay.

Responsibilities

• Welcoming guests with a positive attitude
• Managing checkins, checkouts, and reservations
• Answering guest questions about hotel services and local attractions
• Handling phone calls, messages, mail, and packages
• Maintaining a clean and organized front desk area
• Following company policies and safety procedures
• Handling payments and balancing cash accurately
• Communicating professionally with guests and team members

The ideal candidate is dependable, courteous, trustworthy, and able to provide outstanding service in a fast-paced hotel environment.

Qualifications

• Previous hotel, front desk, customer service, or hospitality experience preferred
• Friendly, professional, and guest-focused attitude
• Strong communication and phone skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and ability to learn hotel reservation systems
• Dependable with good attendance and punctuality
• Ability to handle cash and payment transactions accurately
• Must be trustworthy and able to handle confidential information
• Professional appearance and positive attitude required
• Ability to work flexible hours, including weekends and holidays as needed