Front Desk Receptionist

Continental Hospitality; South Padre Island (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Career advancement opportunities

Benefits/Perks

Job summary

Continental Hospitality is seeking a positive, friendly Front Desk Agent to deliver exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

This role requires excellent communication and the ability to stay calm under pressure. We offer a competitive salary, flexible scheduling, and opportunities for advancement in a welcoming hotel environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Communication skills

English proficiency

Customer service mindset

Computer literacy

Teamwork

Lifting ability 30 lbs

Job description

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds