Front Desk Agent

Ontario Trillium Foundation; Town of Ithaca (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation is seeking a friendly Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle inquiries with a professional demeanor. This full-time role supports multiple shifts, including mornings and evenings, and requires a positive, guest-focused attitude.

You will coordinate with hotel staff, process guest payments, provide information on local attractions, and assist with administrative tasks across shifts.

Qualifications

• Previous experience in a hotel or hospitality setting is preferred.
• Familiarity with phone etiquette.
• Knowledge of hospitality management software is a plus.
• Experience with front desk procedures is beneficial.
• Strong customer service and guest relations skills are essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests and provide them with a warm welcome
• Check guests in and out, ensuring all necessary documentation is completed accurately
• Answer phone calls and respond to inquiries in a timely and professional manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform various front desk and administrative duties as needed across different shifts

Skills

Greet guests

Phone etiquette

Customer service

Communication

Interpersonal skills

Hospitality software

Tools

Hospitality software

Job description

Front Desk Agent (Full-Time)

We are seeking friendly and professional Front Desk Agents to join our team. We are currently hiring for multiple shifts, including AM & PM. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties

• Greet guests and provide them with a warm welcome
• Check guests in and out, ensuring all necessary documentation is completed accurately
• Answer phone calls and respond to inquiries in a timely and professional manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform various front desk and administrative duties as needed across different shifts

Experience

• Previous experience in a hotel or hospitality setting is preferred
• Familiarity with phone etiquette
• Knowledge of hospitality management software is a plus
• Experience with front desk procedures is beneficial
• Strong customer service and guest relations skills are essential
• Excellent communication and interpersonal skills

If you are looking for an exciting opportunity to be part of a dynamic team, we offer competitive compensation, opportunities for career growth, and a supportive work environment. Join us in creating memorable experiences for our valued guests.