Front Desk Agent 3p11p

STANLEY GB OPS LLC; Greensboro (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel management company in Greensboro, NC, is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include assisting with check-in/check-out, liaising with housekeeping, and addressing guest inquiries. Candidates should have strong communication skills and a friendly, outgoing personality to ensure a positive guest experience. Knowledge of hospitality standards and the ability to lift up to 30 pounds is required for this role.

Qualifications

• Familiarity with hospitality industry standards is necessary.
• Proficient in English; knowledge of other languages is beneficial.
• Able to lift 30 pounds for carrying out tasks.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping for room availability.
• Monitor hotel operations and activities for guest satisfaction.

Skills

Friendly and outgoing personality

Customer-focused orientation

Communication skills

Problem-solving

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds