Evening Front Desk Agent

Carmel Management LLC; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company in New York is looking for a positive and friendly Front Desk Agent to deliver exceptional service to hotel guests. Responsibilities include assisting with check-ins, managing reservations, answering inquiries, and ensuring compliance with quality standards. Candidates should have strong communication skills, familiarity with the hospitality industry, and the ability to lift up to 30 pounds. This position offers a dynamic work environment where guest satisfaction is the primary goal.

Qualifications

• Must have a friendly and outgoing personality.
• Familiarity with hospitality industry standards required.
• Proficient in English, with additional languages preferred.
• Basic computer skills are necessary.
• Must be able to lift 30 pounds.
• Ability to manage customer issues effectively.

Responsibilities

• Monitor and maintain knowledge of hotel operations.
• Take reservations and answer guest inquiries.
• Build rapport with guests through conversation.
• Describe features of guest rooms and amenities.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Able to resolve issues with customer-focused orientation

Knowledge of other languages is a plus

Job description

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds