Returns Team Lead: Mentor, Streamline RMA & Credits

Presidio, Inc.; New York (NY); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Presidio, a leading technology solutions provider in New York, seeks a Team Lead, Returns to coordinate the Returns team and ensure timely processing of RMAs, credits, and related activities. The role guides staff, manages workload, and serves as an escalation point with internal partners across finance, sales, and operations.

You will mentor one direct report and two consultants and drive process improvements.

Formación

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3–5 years of experience in Returns, RMA processing, AP, AR, Billing, or related operations with team leadership.
• Strong written and verbal communication with vendors and cross-functional teams.
• Detail-oriented with good organization and follow-through on multiple open items.
• Proficient with Outlook, Excel, and Word; capable of creating reports with lookups and pivots.
• Experience with ERP systems, preferably Microsoft Dynamics 365 and Great Plains.

Responsabilidades

• Lead a team of 1 direct report and 2 consultants.
• Manage the RMA process including requests, approvals, and follow-up for credits.
• Handle escalations with vendor invoices and shipments; ensure billing accuracy.
• Present key metrics for process improvements.
• Assist with streamlining processes and stakeholder communications.
• Train and mentor staff.

Conocimientos

Returns/RMA

Accounts Payable

Accounts Receivable

Billing

Team Lead experience

Vendor relations

Cross-functional collaboration

Communication

Excel

Microsoft Outlook

Reports & pivot tables

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Dynamics 365

Great Plains

Excel

Word

Outlook

Descripción del empleo

Presidio, a leading technology solutions provider in New York, seeks a Team Lead, Returns to coordinate the Returns team and ensure timely processing of RMAs, credits, and related activities. The role guides staff, manages workload, and serves as an escalation point with internal partners across finance, sales, and operations.

You will mentor one direct report and two consultants and drive process improvements.