Operations Team Lead - Remote Solutions ROI

MRO Corporation; Norristown (Montgomery County); On-site; USD 53,000 - 72,000; Full time

Job summary

MRO Corporation is seeking a results-oriented leader to supervise the Remote Solutions ROI team. The role focuses on maintaining quality and productivity, driving metrics, and mentoring staff to achieve aggressive performance goals while ensuring client satisfaction.

Strong communication and organizational skills are essential. The position emphasizes training program development, team coordination, and performance reporting to management.

Qualifications

• Bachelor’s degree or equivalent combination of college and experience.
• Self-motivated and professional attitude.
• Proficiency with Microsoft Office.
• Experience with phone groups or customer service environments.
• Proven track record of progressive leadership experience.
• Ability to motivate, inspire, mentor and coach others while maintaining a high-performing team within a positive, supportive work environment.
• Experience with metrics management.
• Ability to think strategically and develop logical and creative solutions to challenging problems.
• Dependable, strong organizational skills, excellent written and verbal communication skills and an attention to detail.
• Ability to interact with all levels of employees and leadership.
• Experience with training, presentations and running meetings is beneficial.

Responsibilities

• Assess and appraise employee performance and productivity. Complete corrective action and employee counseling as necessary.
• Develop and oversee employee training programs.
• Supervise daily workflows and make appropriate resource adjustments as required.
• Conduct scheduled team meetings and coordinate quarterly one-on-one meetings with staff.
• Produce departmental performance reporting and procedural documentation for Management.
• Monitor client turnaround times and other deadlines.
• Monitor quality of responses to client facilities by MRO staff.
• Interface with multi-level client contacts regarding escalated issues and partner with internal interdependencies.
• Provide support and management oversight of Remote Solutions Team.
• Ensure quality and productivity standards are upheld.
• Monitor production and turnaround data via system reporting.

Skills

Leadership experience

Microsoft Office

Customer service

Metrics management

Strategic thinking

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

MRO Corporation is seeking a results-oriented leader to supervise the Remote Solutions ROI team. The role focuses on maintaining quality and productivity, driving metrics, and mentoring staff to achieve aggressive performance goals while ensuring client satisfaction.

Strong communication and organizational skills are essential. The position emphasizes training program development, team coordination, and performance reporting to management.