Senior Returns Operations Leader

Quince; New Jersey; On-site; USD 144,000 - 177,000; Full time

Job summary

Quince is seeking a Senior Operations Manager to lead strategic operations within our Returns Center in New Jersey. You will oversee a team of Area Managers and Operations Managers, driving safety, efficiency, and accuracy in reverse logistics while mentoring leaders and scaling best practices.

You will collaborate with HR, Finance, Safety, Facilities, and Inventory Control to plan labor, implement policy changes, and optimize performance, while applying Lean, Six Sigma, Kaizen methodologies to

Qualifications

• Bachelor's degree required in Business, Operations, Supply Chain, or related field.
• 8+ years of operations leadership experience managing salaried leaders in a warehouse, fulfillment, logistics, or distribution setting.
• Proven track record of achieving KPIs and operational goals in a fast-paced environment.
• Flexible schedule including weekends, nights, and holidays as needed.

Responsibilities

• Lead, mentor, and coach leaders to develop a team of Area Managers and Operations Managers to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
• Oversee and drive strategic and daily operations within the Returns Warehouse, ensuring targets for processing speed, inventory accuracy, and customer resolution time.
• Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
• Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
• Collaborate with executive leadership and cross-functional teams with HR, Finance, Safety, Facilities, and Inventory Control to plan labor, implement policy changes, and optimize performance.
• Drive and execute continuous improvement initiatives using Lean, Six Sigma, Kaizen, and advanced analytics to improve turnaround times, reduce cost per unit, and eliminate waste.
• Partner with the general manager and Executive Leadership and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
• Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
• Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.

Skills

Operations leadership

KPIs & performance

Lean Sigma

Cross-functional collaboration

Safety compliance

Education

Bachelor's degree in Business, Operations, Supply Chain or related field

Job description

Quince is seeking a Senior Operations Manager to lead strategic operations within our Returns Center in New Jersey. You will oversee a team of Area Managers and Operations Managers, driving safety, efficiency, and accuracy in reverse logistics while mentoring leaders and scaling best practices.

You will collaborate with HR, Finance, Safety, Facilities, and Inventory Control to plan labor, implement policy changes, and optimize performance, while applying Lean, Six Sigma, Kaizen methodologies to