Returns & Shipping Associate — Flexible Hours & Benefits

Staples, Inc.; New Jersey; On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Flexible hours

Associate discounts

Retail discounts

401(k) match

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples, Inc. is seeking Shipping Associates to assist customers with shipping needs and unpackaged returns in a fast-paced retail environment. You will be part of a collaborative team, providing exceptional service and supporting store operations.

Hiring is immediate; training is provided. This role offers flexible part-time or full-time hours, paid time off, weekly pay, and benefits such as discounts and insurance where eligible.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Ability to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail and organization, with multi-tasking skills.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Lift 100 lbs

Attention to detail

Teamwork

Conflict management

Integrity

Job description

Staples, Inc. is seeking Shipping Associates to assist customers with shipping needs and unpackaged returns in a fast-paced retail environment. You will be part of a collaborative team, providing exceptional service and supporting store operations.

Hiring is immediate; training is provided. This role offers flexible part-time or full-time hours, paid time off, weekly pay, and benefits such as discounts and insurance where eligible.