Returns Operations Specialist — SAP & Lean Six Sigma

Stryker Group; Plainfield (IN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Benefits

Job summary

Stryker Group is hiring a Returns Associate to support daily operations in our Returns Department. You will unload trucks, verify and record returns in SAP, and coordinate with QA and logistics to ensure accurate restocking or disposal decisions.

Responsibilities include packaging, documenting returns, and collaborating to resolve issues while applying Lean Six Sigma concepts for process improvements. This is an on-site role with defined daytime hours and overtime as needed.

Qualifications

• High School Diploma or GED is required.
• Minimum of 2 years of relevant experience.
• Lean Six Sigma principles applied in daily tasks.

Responsibilities

• Unload return packages and assist with daily operations in Returns.
• Unbox, remove shipping materials, and repackage returned items.
• Maintain records using SAP, EWM, and Microsoft-based systems.
• Report equipment or process issues to supervisors, especially those affecting quality, cost, or safety.
• Troubleshoot return-related issues and suggest process improvements.
• Apply Lean Six Sigma principles to daily tasks.
• Inspect returned products to determine restock, scrap, or repack decisions.
• Support receipt and tracking of credit return orders and complaint-related returns.

Skills

Lean Six Sigma

SAP experience

Microsoft Office

Education

High School Diploma or GED

Tools

SAP

Microsoft Office Suite

Job description

Stryker Group is hiring a Returns Associate to support daily operations in our Returns Department. You will unload trucks, verify and record returns in SAP, and coordinate with QA and logistics to ensure accurate restocking or disposal decisions.

Responsibilities include packaging, documenting returns, and collaborating to resolve issues while applying Lean Six Sigma concepts for process improvements. This is an on-site role with defined daytime hours and overtime as needed.