Returns Operations Specialist — Fast-Paced & Impactful

Peli Products Germany GmbH; Indiana, Northern (PA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k match

Health Savings Account

Wellness program

Employee discounts

Free parking

Job summary

Pelican seeks a Return Operations Coordinator to manage the end-to-end returns process at our Clayton, IN location. You will verify product condition, process returns in our systems, and coordinate with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience.

You’ll work in a fast-paced environment, ensuring accuracy, following SOPs, and supporting continuous improvement through audits and trend analysis.

Qualifications

• 1–3 years in warehouse operations, logistics, returns processing, or inventory control.
• Experience coordinating workflows in a distribution or operations environment preferred.
• Proficiency in Microsoft Office and familiarity with warehouse/inventory software.

Responsibilities

• Own end-to-end returns process from receiving and inspection to disposition and inventory updates.
• Verify product condition and ensure compliance with quality and operational standards.
• Process and track returns within inventory and order management systems with speed and accuracy.
• Investigate and resolve discrepancies related to returns, inventory, and order fulfillment.
• Repack, relabel, and return approved products to inventory while coordinating disposition of damaged materials.
• Monitor return workflows and prioritize activities to meet service expectations and deadlines.
• Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience.
• Perform audits and spot checks to ensure compliance with SOPs and inventory accuracy.
• Identify trends and opportunities for process improvement while escalating risks when needed.
• Train and support team members on returns procedures and quality standards.
• Perform additional duties as assigned

Skills

Warehouse operations

Logistics

Returns processing

Inventory control

Microsoft Office

Quality standards

Communication

Problem solving

Tools

Warehouse management systems

Microsoft Office

Job description

Pelican seeks a Return Operations Coordinator to manage the end-to-end returns process at our Clayton, IN location. You will verify product condition, process returns in our systems, and coordinate with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience.

You’ll work in a fast-paced environment, ensuring accuracy, following SOPs, and supporting continuous improvement through audits and trend analysis.