Operations & Return Specialist

Antler; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Antler is seeking an Operations & Returns Specialist (Order Admin) to ensure accurate order processing and efficient returns management in the Operations team. You will collaborate with Sales, Fulfillment, and Finance to manage orders, resolve discrepancies, and process daily transactions.

This role involves handling returns, generating return labels, and executing transactions in internal systems upon receipt of physical inventory, using modern productivity tools and AI assistance to streamline

Qualifications

• 1-2+ years of experience specialized directly in order administration, returns, and fulfillment.
• Proficiency with Salesforce, NetSuite and Zendesk.
• Fluent English for internal communications.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage end-to-end transaction processing for returns and fulfillment operations.
• Create and issue 30-50 physical product return labels daily and troubleshoot missing or delayed shipments.
• Enter and process customer orders with high accuracy.
• Use Salesforce, NetSuite and Zendesk daily to maintain documentation, tracking, and compliance.
• Coordinate cross-functionally via Slack with internal collaborators and stakeholders.
• Complete a structured 3-week training program.

Skills

Order administration

Returns management

Fulfillment operations

Attention to detail

Tools

Salesforce

NetSuite

Zendesk

Job description

Description

We are seeking an operations-focused Operations & Returns Specialist (Order Admin) to support accurate and efficient order processing and returns management for the Operations team. In this role, you will ensure customers receive timely and correct shipments by working closely with Sales, Fulfillment, and Finance to manage incoming orders, resolve discrepancies, and process daily transactions.

This role is not strictly data entry - you will be heavily on the hook for managing physical product returns, generating return labels for items that need to come back, and executing transactions directly in internal systems upon receipt of physical inventory. This is a collaborative environment (50/50 IC vs team collaboration) utilizing modern productivity and AI tools.

Example Project - Daily Fulfillment & Returns The specialist will own the execution of daily returns and fulfillment transactions.

Responsibilities include:

• Handling a daily volume of 30 to 50 return labels for physical products that require tracking back to operations.
• Troubleshooting system discrepancies or delays when physical items take longer than 2 weeks to clear.
• Utilizing modern generative AI tools (Claude, Gemini, Glean) to automate messaging, troubleshoot, and streamline internal workflows.

Key Responsibilities & Qualifications

• Manage the end-to-end transaction processing for returns and fulfillment operations.
• Create and issue 30-50 physical product return labels daily and troubleshoot missing or delayed shipments.
• Enter and process customer orders with a high degree of accuracy.
• Utilize Salesforce, NetSuite, and Zendesk daily to maintain documentation, tracking, and compliance.
• Coordinate cross-functionally via Slack with internal collaborators and stakeholders.
• Complete a structured 3-week training program led by Tania and a Senior Order Admin 2.

Required Skills:

• 1-2+ years of experience specialized directly in order administration, returns, and fulfillment (Ideal for an Order Admin 1 or 2 looking for room to grow).
• Strong, hands-on proficiency with order management/ERP systems - specifically Salesforce, NetSuite, and Zendesk.
• Absolute professional fluency in English (written and verbal) for internal communications and day-to-day operations.
• High attention to detail, strong organizational skills, and a team-first mindset.