Retirement Sales Counselor

Bennetts Company; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Bennetts Company in Pittsburgh is seeking a Retirement Living Sales Counselor to help older adults and their families explore senior living options, explain services, and coordinate tours with compassion and clarity.

You will guide prospects through the decision-making process, maintain proactive follow-up, and collaborate with healthcare, hospitality, and operations teams to ensure a welcoming experience and strong occupancy alignment.

Qualifications

• Strong resident-facing communication and interpersonal skills.
• Empathy, professionalism, and integrity in all interactions.
• Ability to work cross-functionally and deliver consistent customer experiences.
• Relationship-building mindset and effective follow-up practices.

Responsibilities

• Listen to individual needs and preferences to recommend appropriate living choices.
• Explain available services, community features, and residential options with compassion and integrity.
• Arrange and facilitate community tours for prospective residents.
• Guide prospects through the decision-making process and maintain ongoing follow-up.
• Build trusted relationships and provide a welcoming, informative experience.
• Collaborate with internal teams across healthcare, hospitality, and senior living operations.
• Support community occupancy goals while prioritizing residents’ quality of life.

Skills

Communication skills

Empathy

Interpersonal skills

Follow-up

Relationship building

Job description

Retirement Living Sales Counselor supports older adults and their families in exploring senior living community options.

Key Responsibilities

• Listen to individual needs and preferences to recommend appropriate living choices.
• Explain available services, community features, and residential options with compassion and integrity.
• Arrange and facilitate community tours for prospective residents.
• Guide prospects through the decision-making process and maintain ongoing follow-up.
• Build trusted relationships and provide a welcoming, informative experience.
• Collaborate with internal teams across healthcare, hospitality, and senior living operations.
• Support community occupancy goals while prioritizing residents’ quality of life.

Qualifications & Skills

• Strong resident-facing communication and interpersonal skills.
• Empathy, professionalism, and integrity in all interactions.
• Ability to work cross-functionally and deliver consistent customer experiences.
• Relationship-building mindset and effective follow-up practices.
• Comfort engaging older adults and families with sensitivity.