Senior Living Counselor

Azza HealthCare Agency; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Azza HealthCare Agency is seeking a Retirement Living Counselor to assist older adults and families in exploring senior living options. You will listen to individual needs, explain available services, and guide residents through decisions with compassion.

You’ll collaborate with healthcare, hospitality, and community teams to ensure a welcoming experience and contribute to ongoing quality-of-life improvements.

Qualifications

• Experience in senior living, healthcare, hospitality, sales, or customer service.
• Strong communication, empathy, and a resident-first mindset.
• Ability to work collaboratively across multiple teams.

Responsibilities

• Listen to individual needs and preferences to identify appropriate options.
• Explain available services and resident support clearly and compassionately.
• Guide prospective residents through decision-making and transitions.
• Collaborate with healthcare, hospitality, and community teams to promote a welcoming experience.
• Contribute to initiatives that improve resident quality of life through continuous improvement.

Skills

Senior living

Healthcare experience

Hospitality

Sales

Customer service

Communication

Empathy

Teamwork

Job description

Retirement Living Counselor supports older adults and their families by helping them explore senior living options.

Key Responsibilities

• Listen to individual needs and preferences to identify appropriate community options.
• Explain available services and resident support in a clear, compassionate manner.
• Guide prospective residents through the decision-making and transition process.
• Collaborate with healthcare, hospitality, and community teams to promote a welcoming resident experience.
• Contribute to initiatives that improve resident quality of life through continuous improvement.

Qualifications & Skills

• Relevant experience in senior living, healthcare, hospitality, sales, or customer service.
• Strong communication, empathy, and a resident-first mindset.
• Ability to work collaboratively across multiple teams.
• Commitment to compassion, respect, and integrity.