Retirement Benefits Call Center Specialist

Conduent; Chesapeake (VA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health benefits starting day 1

Paid training

Paid time off (PTO)

Job summary

Conduent is hiring an Retirement Benefits Call Center Representative for the onsite team in Chesapeake, VA. You will handle inbound calls, provide pension and retirement benefits information, and help participants with forms and documentation.

The role requires strong customer service, clear communication, and the ability to navigate multiple systems while maintaining accuracy in a fast-paced environment. A high school diploma or GED is required; background checks and a drug test may be

Qualifications

• Previous customer service/call center experience required.
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems and tools.
• Detail-oriented with accuracy in fast-paced environments.
• Problem-solving skills for sensitive inquiries.
• Fast learners comfortable with technology.
• Background screening and drug test may be required.

Responsibilities

• Answer inbound calls about pension and retirement benefits.
• Explain defined benefit plans, payments, forms, and accounts.
• Document call details accurately across systems.
• Research and resolve participant questions professionally.
• Explain required documentation and next steps to participants.
• Maintain complete records of interactions.

Skills

Customer service

Active listening

Multitasking

Attention to detail

Problem solving

Typing

System navigation

Education

High school diploma or GED

Job description

Conduent is hiring an Retirement Benefits Call Center Representative for the onsite team in Chesapeake, VA. You will handle inbound calls, provide pension and retirement benefits information, and help participants with forms and documentation.

The role requires strong customer service, clear communication, and the ability to navigate multiple systems while maintaining accuracy in a fast-paced environment. A high school diploma or GED is required; background checks and a drug test may be