Retirement Benefits Call Center Representative

Conduent; Chesapeake (VA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health benefits starting day 1

Paid training

Paid time off (PTO)

Job summary

Conduent is hiring an Retirement Benefits Call Center Representative for the onsite team in Chesapeake, VA. You will handle inbound calls, provide pension and retirement benefits information, and help participants with forms and documentation.

The role requires strong customer service, clear communication, and the ability to navigate multiple systems while maintaining accuracy in a fast-paced environment. A high school diploma or GED is required; background checks and a drug test may be

Qualifications

• Previous customer service/call center experience required.
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems and tools.
• Detail-oriented with accuracy in fast-paced environments.
• Problem-solving skills for sensitive inquiries.
• Fast learners comfortable with technology.
• Background screening and drug test may be required.

Responsibilities

• Answer inbound calls about pension and retirement benefits.
• Explain defined benefit plans, payments, forms, and accounts.
• Document call details accurately across systems.
• Research and resolve participant questions professionally.
• Explain required documentation and next steps to participants.
• Maintain complete records of interactions.

Skills

Customer service

Active listening

Multitasking

Attention to detail

Problem solving

Typing

System navigation

Education

High school diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Retirement Benefits Call Center Representative

ONSITE – Chesapeake, VA

Pay: $16/hour – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.

Monday – Friday | Must be available to work any 8-hour shift scheduled between 8:30 AM – 7:00 PM EST

About The Role

As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls and assisting with questions related to pension and retirement benefits. You will provide information regarding defined benefit pension plans, payments, forms, account information, required documentation, and next steps.

This role requires strong customer service and communication skills, attention to detail, and the ability to effectively navigate multiple systems while assisting participants in a fast-paced environment.

Key duties

• Answer inbound calls from participants regarding pension and retirement benefit inquiries
• Assist participants with questions related to defined benefit pension plans, payments, forms, and account information
• Navigate multiple systems and tools while accurately documenting call details
• Research and resolve participant questions and concerns professionally and efficiently
• Review and explain required documentation and next steps to participants
• Maintain accurate and complete records of participant interactions
• Meet established productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure accurate and timely resolution of participant inquiries

Requirements

• Previous customer service and/or call center experience
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and accuracy
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills with the ability to handle sensitive or complex inquiries
• Ability to multitask while maintaining accuracy and quality
• Basic computer proficiency, including typing and system navigation
• Pension or retirement benefits experience preferred
• High school diploma or GED
• Ability to pass required background screening and drug test

What You Get

• Full-time employment
• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid time off (PTO)
• Opportunities for growth and advancement

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to [e-mail].