Benefits Support Specialist - Call Center (Day Shift)

Conduent; Chesapeake (VA); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance coverage

Paid time off (PTO)

Retirement savings plan

Job summary

A leading service provider is seeking a Benefits Call Center Representative in Chesapeake, VA. This role involves assisting employees with their healthcare and retirement benefits over the phone, while ensuring excellent customer service in a fast-paced environment. Strong communication skills and previous call center experience are essential. The position offers competitive pay and health benefits starting from day one. If you're interested in making a difference, apply now.

Qualifications

• Previous call center experience with high-volume calls.
• Experience with healthcare or employer benefits is highly preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Support employees by answering incoming calls regarding healthcare and benefits.
• Respond to client inquiries via phone and web.
• Document calls thoroughly in the case management system.

Skills

Communication skills

Problem-solving skills

Multitasking

Keyboarding proficiency

MS Office proficiency

Education

High school diploma or GED

Job description

A leading service provider is seeking a Benefits Call Center Representative in Chesapeake, VA. This role involves assisting employees with their healthcare and retirement benefits over the phone, while ensuring excellent customer service in a fast-paced environment. Strong communication skills and previous call center experience are essential. The position offers competitive pay and health benefits starting from day one. If you're interested in making a difference, apply now.