Retention Specialist - Driver Relations & Data

PROFESSIONAL DRIVER AGENCY, LLC; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading transportation agency in the United States is hiring a Retention Specialist to maintain client relationships and ensure satisfaction. The ideal candidate will have strong communication and organizational skills, a high school diploma, and preferably some experience in the transportation or recruiting sectors. Responsibilities include managing a extensive client list, conducting follow-up communications, and handling exit interviews. This role requires proficiency in English, with a preference for bilingual candidates.

Qualifications

• Must be able to speak and understand English.
• Bilingual in Spanish preferred.
• Must be capable of accurate data entry.

Responsibilities

• Manage a client list of at least 350 individuals.
• Conduct follow-up calls to address client concerns.
• Determine clients at risk of turnover.
• Conduct exit interviews.

Skills

Excellent communication and oratory skills

Ability to manage multiple tasks

Excellent organizational skills

Ability to resolve disputes

Positive attitude

Professionalism in speech and behavior

Education

High School Diploma or equivalent

Job description

A leading transportation agency in the United States is hiring a Retention Specialist to maintain client relationships and ensure satisfaction. The ideal candidate will have strong communication and organizational skills, a high school diploma, and preferably some experience in the transportation or recruiting sectors. Responsibilities include managing a extensive client list, conducting follow-up communications, and handling exit interviews. This role requires proficiency in English, with a preference for bilingual candidates.