Retention & Customer Care Specialist (Insurance)

State Farm; Fairfax (VA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

State Farm Agent Azzy Abu-Omar in Fairfax, VA is seeking a Retention Specialist / Customer Service Representative to deliver exceptional service and support community clients. You will handle policy inquiries, support retention strategies, and coordinate with agency team members.

Must obtain insurance licensing before start date; bilingual Spanish preferred; competitive salary and benefits. Join a close-knit agency focused on growth and community impact.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.
• Bilingual Spanish preferred (oral and written).

Responsibilities

• Answer customer inquiries and provide policy information.
• Maintain accurate records of customer interactions.
• Assist with customer retention strategies.
• Handle escalated customer issues.
• Train office team on customer service procedures.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Bilingual Spanish

Job description

State Farm Agent Azzy Abu-Omar in Fairfax, VA is seeking a Retention Specialist / Customer Service Representative to deliver exceptional service and support community clients. You will handle policy inquiries, support retention strategies, and coordinate with agency team members.

Must obtain insurance licensing before start date; bilingual Spanish preferred; competitive salary and benefits. Join a close-knit agency focused on growth and community impact.