Customer Relations Representative - State Farm Agent Team Member

State Farm; Fairfax (VA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Health insurance

Job summary

State Farm Agent Team Member Azzy Abu-Omar is seeking aRetention Specialist / Customer Relations Representative to deliver exceptional service, manage inquiries, and support community members you assist.

Join a family‑oriented, growth‑minded office with a flexible schedule, paid time off, and opportunities for advancement as you build licensing and insurance knowledge.

Qualifications

• Strong communication and problem‑solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high‑stress situations.
• Bilingual Spanish preferred.
• Currently licensed applicants preferred.
• Must obtain insurance licensing before start date.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Handle escalated customer issues.
• Train office team on customer service procedures.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Bilingual Spanish

Licensed applicants

Insurance licensing

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

ABOUT OUR AGENCY:

I have been with State Farm for 25 years, and opened my own agency in 2021. We’re proud to have built a strong foundation of knowledge and dedication to serving our clients over the past years. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office.

At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace - we’re a community of people who support one another, strive for excellence, and give back to those around us.

ROLE DESCRIPTION:

As a Retention Specialist / Customer Relations Representative - State Farm Agent Team Member with Azzy Abu-Omar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Handle escalated customer issues.
• Train office team on customer service procedures.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.
• Currently licensed applicants preferred.
• Must obtain insurance licensing before start date.