Customer Retention & Renewal Specialist (Bilingual)

Manizha Parand - State Farm Agent; Hauppauge (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Manizha Parand - State Farm Agent in Hauppauge, NY is seeking a Customer Retention Specialist to support ongoing customer relationships through renewals and outreach. The role focuses on reviewing accounts, guiding coverage updates, and maintaining accurate records while providing empathetic service.

Bilingual Spanish is highly preferred and licensing in Property/Casualty and Life/Health insurance is required.

Qualifications

• Strong interpersonal and problem-solving abilities.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Active listening

Detail-oriented

Customer service

Insurance licenses

Bilingual Spanish

Job description

Manizha Parand - State Farm Agent in Hauppauge, NY is seeking a Customer Retention Specialist to support ongoing customer relationships through renewals and outreach. The role focuses on reviewing accounts, guiding coverage updates, and maintaining accurate records while providing empathetic service.

Bilingual Spanish is highly preferred and licensing in Property/Casualty and Life/Health insurance is required.