Customer Retention Specialist - State Farm Agent Team Member

Faron Davis - State Farm Agent; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Faron J. Davis State Farm Agency in Arlington, TX is seeking a Customer Retention Specialist to sustain ongoing relationships with current clients and contribute to office growth.

The role centers on outreach, policy renewals, and relationship maintenance, with a focus on accuracy, service quality, and retention targets to support the community.

Qualifications

• Excellent interpersonal and problem-solving abilities.
• Effective communication and active listening are essential.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Listening skills

Detail-oriented

Customer service experience

Licensing eligibility

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Ideal Candidate

• You’re the person people call first when life goes sideways—calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide—making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location

3019 Medlin Dr. Ste 300, Arlington, TX 76015

About Us

At Faron J. Davis State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Title

Customer Retention Specialist

Support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.