Customer Service Representative - State Farm Agent Team Member

State Farm; Fairfax (VA); Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Résumé du poste

State Farm Agent Azzy Abu-Omar in Fairfax, VA is seeking a Retention Specialist / Customer Service Representative to deliver exceptional service and support community clients. You will handle policy inquiries, support retention strategies, and coordinate with agency team members.

Must obtain insurance licensing before start date; bilingual Spanish preferred; competitive salary and benefits. Join a close-knit agency focused on growth and community impact.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.
• Bilingual Spanish preferred (oral and written).

Responsabilités

• Answer customer inquiries and provide policy information.
• Maintain accurate records of customer interactions.
• Assist with customer retention strategies.
• Handle escalated customer issues.
• Train office team on customer service procedures.

Connaissances

Communication skills

Interpersonal skills

Detail-oriented

Bilingual Spanish

Description du poste

Benefits

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I've been with State Farm for 25 years, and opened my own agency in 2021. We’re proud to have built a strong foundation of knowledge and dedication to serving our clients over the past years. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office.

At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace - we’re a community of people who support one another, strive for excellence, and give back to those around us.

Role Description

As a Retention Specialist / Customer Service Representative - State Farm Agent Team Member with Azzy Abu-Omar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Maintain accurate records of customer interactions.
• Assist with customer retention strategies.
• Handle escalated customer issues.
• Train office team on customer service procedures.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.
• Must obtain insurance licensing before start date.