Customer Retention Specialist - State Farm Agent Team Member

Isabel-Thao-Nguyen---State-Farm-Agent; Fairfax (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Flexible schedule

Training & development

Opportunity for advancement

Company parties

Competitive salary

Job summary

Isabel Thao Nguyen State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth in Fairfax, VA. The role focuses on outreach, policy renewals, and relationship maintenance within a local community-driven agency.

The position emphasizes customer service excellence, effective communication, and careful account management, with potential advancement opportunities and a strong community impact.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Attention to detail

Customer service experience

Insurance licensing ability

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at Isabel Thao Nguyen State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through your worst day with clarity and empathy.

Location Address: 3919 Blenheim Blvd Suite 82A Fairfax, VA 22030-2430

At Isabel Thao Nguyen State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.