Customer Retention Specialist - State Farm Agent Team Member

Tom Shannon - State Farm Agent; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Tom Shannon - State Farm Agent in New York is seeking a full-time Spanish-speaking Customer Service Representative to join our team. You will handle high-volume inbound calls and deliver professional customer service to clients.

Prior insurance experience is a plus, and we offer a base salary with commission and bonus, along with benefits and opportunities for advancement.

Qualifications

• Fluency in Spanish required/strongly preferred.
• Experience handling high-volume inbound calls and delivering professional customer service.
• Insurance industry experience is a plus.

Responsibilities

• Handle high-volume inbound calls while delivering professional customer service.
• Assist clients with inquiries and guide them through basic insurance-related processes.

Skills

Spanish language

Education

Job description

Benefits

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Job Overview

New York insurance and financial service company is seeking full-time Spanish-speaking Customer Service Representative. The perfect candidate is an ambitious team player with experience handling high incoming call volume and providing professional customer service. Prior insurance experience and a history of successful customer service work is a plus. The agency offers a competitive base plus generous commission and bonus plan.