Bilingual Customer Retention Specialist – Insurance Growth

Nick Karras; Port Reading (NJ); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Job summary

Nick Karras-State Farm Agent in Woodbridge is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach at our Woodbridge office. This full-time role focuses on retention, relationship management, and insurance sales, with a pathway to hybrid work after one year.

If you enjoy helping people, thrive under pressure, and are fluent in Spanish, you’ll fit in. Licensed PC and Life preferred; prior State Farm experience is a plus; you will build trust and

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Licensed PC and Life preferred.
• Prior State Farm Agent employee or Insurance experience preferred.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Sales of Insurance products offered.

Skills

Interpersonal skills

Communication skills

Listening skills

Customer service

Bilingual Spanish

Job description

Nick Karras-State Farm Agent in Woodbridge is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach at our Woodbridge office. This full-time role focuses on retention, relationship management, and insurance sales, with a pathway to hybrid work after one year.

If you enjoy helping people, thrive under pressure, and are fluent in Spanish, you’ll fit in. Licensed PC and Life preferred; prior State Farm experience is a plus; you will build trust and