Retention & Renewal Specialist — Community-Focused Insurance

Floria Izadi; Kennesaw (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Donation matching

Job summary

Floria Izadi State Farm Insurance agency in Kennesaw, GA is seeking a Customer Retention Specialist to support ongoing customer relationships. The role focuses on outreach, policy renewals, and relationship maintenance to help clients protect what matters most.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and collaborate with the team to meet retention goals while delivering exceptional service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Active listening

Customer experience

Licensing readiness

Job description

Floria Izadi State Farm Insurance agency in Kennesaw, GA is seeking a Customer Retention Specialist to support ongoing customer relationships. The role focuses on outreach, policy renewals, and relationship maintenance to help clients protect what matters most.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and collaborate with the team to meet retention goals while delivering exceptional service.