Intake Specialist/Client Relations

JT Legal Group APC.; Glendale (CA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Company parties

Dental insurance

Job summary

JT Legal Group APC is seeking a motivated Intake Specialist / Phone Sales Representative for a busy law firm. You will speak with prospective clients, conduct initial screenings, explain services and retainers, and convert qualified leads into retained clients.

We offer competitive base pay plus commission, paid training, career growth opportunities, and a fast-paced supportive team environment. Flexible work-from-home options are available.

Qualifications

• Previous phone sales, intake, or customer service experience preferred.
• Strong communication and relationship-building skills.
• Comfortable discussing legal matters with empathy and professionalism.
• Ability to handle objections and close sales.
• Organized, self-motivated, and goal-oriented.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Answer incoming calls from prospective clients.
• Conduct initial case screenings and gather relevant information.
• Explain the firm's services and retainers.
• Follow up with leads and maintain communication.
• Convert qualified consultations into signed clients.
• Maintain accurate notes and updates in the CRM.
• Meet and exceed individual performance goals.

Skills

Phone sales

Customer service

Empathy

Objection handling

Organization

Bilingual EN/ES

Job description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Company parties
• Dental insurance

Intake Specialist / Phone Sales Representative - Law Firm

Our growing law firm is seeking a motivated and personable Phone Sales Representative (Intake Specialist) to join our team. This role is responsible for speaking with prospective clients, evaluating their needs, building trust, and converting qualified leads into retained clients.

Responsibilities:

• Answer incoming calls from prospective clients.
• Conduct initial case screenings and gather relevant information.
• Explain the firm's services and retainers.
• Follow up with leads and maintain communication.
• Convert qualified consultations into signed clients.
• Maintain accurate notes and updates in the CRM.
• Meet and exceed individual performance goals.

Qualifications:

• Previous phone sales, intake, or customer service experience preferred.
• Strong communication and relationship-building skills.
• Comfortable discussing legal matters with empathy and professionalism.
• Ability to handle objections and close sales.
• Organized, self-motivated, and goal-oriented.
• Bilingual (English/Spanish) is a plus.

What We Offer:

• Competitive base pay plus commission.
• Paid training and ongoing support.
• Career growth opportunities.
• Supportive, fast-paced team environment.

Compensation:

Base salary + commission

Schedule:

Full-time, Monday-Friday

Flexible work from home options available.