Retail Zone Team Leader - Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Raleigh (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical / Dental / Vision / RX (after

401K with immediate vesting

Career growth & talent development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. in Raleigh, NC is seeking a Retail Zone Team Leader to guide a store zone, drive merchandising, and deliver an exceptional associate and customer experience.

You will oversee staffing, scheduling, and daily tasks to ensure store standards and programs run smoothly. The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with the ability to lift up to 50 pounds and work flexible hours including evenings and

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for unloading/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. in Raleigh, NC is seeking a Retail Zone Team Leader to guide a store zone, drive merchandising, and deliver an exceptional associate and customer experience.

You will oversee staffing, scheduling, and daily tasks to ensure store standards and programs run smoothly. The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with the ability to lift up to 50 pounds and work flexible hours including evenings and