Retail Zone Team Leader: Lead Merchandising & Customer Experience

Ollie's Bargain Outlet; Wallace (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Associate discount (20%)

Voluntary benefits

Job summary

Ollie's Bargain Outlet in Wallace, NC is seeking a Retail Zone Team Leader to guide a zone on the sales floor, focus on merchandising, and deliver an exceptional associate and customer experience. You will manage signage, displays, replenishment, pricing, and daily recovery to meet store standards.

You will schedule staff, supervise team members, and ensure open/close duties are performed while upholding company programs and service levels.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Merchandising

Staff scheduling

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet in Wallace, NC is seeking a Retail Zone Team Leader to guide a zone on the sales floor, focus on merchandising, and deliver an exceptional associate and customer experience. You will manage signage, displays, replenishment, pricing, and daily recovery to meet store standards.

You will schedule staff, supervise team members, and ensure open/close duties are performed while upholding company programs and service levels.